The Aureon Standard
Good service
should not be a mystery.
Our proposed working model is built on a clear scope, responsibility and performance checks. The specific rules become part of the agreements for your facility.
Know what you are buying.
Know how to check it.
The Aureon Standard is our proposed framework for organising a service relationship. It starts with understanding the site and continues with regular reviews of what works and what needs to change.
| Element | What we agree | Benefit to the administrator |
|---|---|---|
| 01 / Facility profile | Zones, materials, access, restrictions and priorities. | A shared reference for the team and client. |
| 02 / Work plan | Tasks, frequencies and working windows. | A predictable service scope. |
| 03 / Contact | Responsible people and reporting routes. | A clear contact for questions and feedback. |
| 04 / Checks | Acceptance criteria and confirmation of completion. | A basis for discussing facts. |
| 05 / Review | Feedback, recurring issues and adjustments. | A service that adapts as your facility changes. |
From the first conversation
to the first day.
1. Assessment
We gather information about the facility and current service arrangements. For larger or more complex scopes, we propose a site visit. We also discuss past difficulties and what good service means to you.
2. Proposed scope
We separate regular, periodic and additional tasks. We agree materials, support-space access, responsibilities and pricing rules for changes. The start-up schedule depends on the scale and readiness of the site.
3. Preparing the launch
We agree keys and access, site instructions, equipment storage, team arrangements and working contacts. Where the provider is changing, we plan the site handover.
4. Stabilisation and adjustments
The initial period also tests assumptions in practice. We check zone availability, time requirements and user feedback. Changes to the scope are agreed explicitly.
Results matter.
So does how they are assessed.
“Clean” is best translated into criteria for a specific place and time of inspection.
A zone checklist can cover agreed tasks, accessible surface condition, specified supplies and visible discrepancies. We agree who checks, how often and how feedback is recorded.
Example measures to agree
- Completion of scheduled tasks on time.
- Inspection results against a shared checklist.
- Recurring issues in the same area.
- Request acknowledgement and resolution time, measured separately.
Measures work when both parties share the calculation method, data source and exclusions. Targets and response times are agreed for each contract.
Every request
needs an owner.
Our proposed process is straightforward: receive the request, define scope and priority, assign an owner, agree the action and confirm closure. Additional orders are kept separate from feedback on contracted work.
Contact may be by phone, email or an agreed log. Digital tools are matched to the service scale. A proprietary client portal and 24-hour on-call cover are not included by default.
Let’s make it clear.
Can we start with cleaning only?
Yes. The relationship can start with regular cleaning. Additional services are agreed separately; you do not need to order everything at the outset.
Can work be done outside business hours?
We agree service hours for each site, considering access, staffing and user needs. Mention your preferred time window when discussing the quote.
Who provides products, equipment and hygiene supplies?
We specify this in the quote. It helps to separate equipment and cleaning products from user consumables such as paper, soap and towels.
What if the scope or number of users changes?
We revisit the zones, frequency and workload. Changes are documented together with their effects on the schedule and price.
Do you guarantee a specific response time?
Acknowledgement, arrival and resolution times are separate commitments. They can only be agreed after assessing the location, scope and service organisation.
Good working relationships start
with a focused conversation.
Tell us what your space needs. Let’s agree the right scope.